Frequently Asked Questions

How is the pricing determined for your products?

Our pricing is based on various factors, including production costs, materials, and market research. We aim to offer competitive prices while maintaining the quality of our products.

Do you offer discounts for bulk orders?

Yes, we do! For bulk or wholesale orders, please contact our sales team at asmmedia00@gmail.com to discuss specific pricing options and discounts available.

Are there any additional fees beyond the listed price?

Our listed prices include all standard fees. However, there may be additional charges for optional add-ons, customization, or expedited shipping. Please review your order summary for a detailed breakdown of costs.

Is there a price match guarantee?

We strive to provide competitive pricing. If you find a lower price for the same product from a reputable competitor, please contact us, and we'll do our best to match or beat it.

Do you offer any warranties or guarantees with your products?

Yes, many of our products come with a manufacturer’s warranty or a satisfaction guarantee. Details are provided in the product description or can be requested from our support team.

What payment methods do you accept?

We accept major Cash, Mobile banking, and Online payment. Payment options are displayed during checkout for your convenience.

Can I track my order after purchase?

Yes! Once your order has been processed and shipped, you will receive a tracking number by WhatsApp or SMS so you can monitor its status in real-time.

What is your return and refund policy?

We accept returns within 7 days of purchase for most products, provided they are unused and in original packaging. Refunds are processed within 5–7 business days after inspection.

How can I contact customer support?

You can reach us via our Contact Us page, by email at asmmedia00@gmail.com, or through our social media channels.

Do you ship outside of Bangladesh?

Currently, we only ship within Bangladesh. However, we are working on expanding our services internationally soon.